Portsmouth Service Update: Please check the latest updates under the "service updates" tab for more information, including a list of frequently asked questions to assist with account queries. 

Collection Calendars: The 2024 collection calendars are available to download under Forms>Downloadable Calendars

 

 

Portsmouth Service Changes from 1st April 2024

From 1 April 2024, waste collections in Portsmouth will be transferred to Portsmouth City Council. Biffa and the council have been working to facilitate a joint handover of the Green Waste Club service and as such, Portsmouth City Council will be carrying out the garden waste collection service on behalf of Biffa from 1 April 2024.

What does this mean for you?

If your account is due for renewal before 31 March 2024, nothing will change. Please renew your subscription with Biffa's Green Waste Club and your collections will continue for a further year. 

If your account is due for renewal after 31 March2024, Portsmouth City Council will start collecting your garden waste from 1 April on behalf of Biffa. When your contract expires, Biffa will close your account and you will need to set up an account directly with Portsmouth City Council.

Where can I get more information?

Answers to some frequently asked questions (FAQs) are below. If you have any questions that are not covered in the FAQs, you can contact the Biffa Green Waste Club Customer Centre on 0800 0858 286, email gwc@biffa.co.uk or call Portsmouth City Council's recycling & rubbish team on 023 9284 1105.

                                                                                                                      

Portsmouth frequently asked questions (FAQs)

Why is the service changing?

Portsmouth City Council and Biffa are undertaking a joint handover to allow the council to take over control of the garden waste collection service, along with your other domestic waste collections from 1 April 2024.

What happens to my account?

If your account is due for renewal before 31 March 2024, nothing will change. Please renew your subscription with Biffa's Green Waste Club and your collections will continue for a further year. 

If your account is due for renewal after 31 March2024, Portsmouth City Council will start collecting your garden waste from 1 April on behalf of Biffa. When your contract expires, Biffa will close your account and you will need to set up an account directly with Portsmouth City Council.

What do I need to do?

For now, you do not need to take any action. Biffa will write to you when your account is within 30 days of expiry, advising what your next steps will need to be.

What happens if I have already paid for the year?

Your contract with Biffa will continue until its expiry date, at which point you will then be prompted to join your new service with Portsmouth City Council.

Do I need a refund?

Refunds will only be issued to contracts that have an expiry date exceeding 31 March 2025. You will be notified by email/letter if this affects you.

If you choose to cancel your service before its expiry date, please note no refunds will be due.

Do I need to set up a new account with Portsmouth Council?

For all contracts that are due for renewal after 31 March 2024, you will need to create an account with Portsmouth City Council once your current contract with Biffa expires. The council will make contact inviting you to join their collection scheme.

What happens with my direct debit?

For now, nothing will change with your direct debit. Whilst you remain in your current contract with Biffa, we will continue to collect your direct debit payments. The funds will then be passed to Portsmouth City Council.

Why can’t Biffa transfer my payment details to PCC?

This is not permissible under UK Financial regulations, which stipulate a company may not pass your direct debit bank details to a third party – and this would also be a breach of your General Data Protection Regulation (GDPR) rights.

Will my collections stop?

No, your collections will continue to take place under Portsmouth City Council.

What happens to my bin(s)?
Portsmouth City Council will continue to collect your garden waste from the same containers. There is no need to replace your existing containers.