The greener way to recycle your garden waste

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FAQs

When will my bin be delivered?

Bins take up to 2 weeks from the date of placing the order. They arrive with a pack detailing the service.

How can I renew my subscription online?

Log in using either your email address or Green Waste Club number (GWCID) and click on My Account. Click on renew my subscription for your options.

I can't remember my password, what should I do?

Just click on the "Forgot your password?" link at the top of the page and follow the on screen instructions.

I can't remember what email address you have supplied to us?

Log in to your account using your GWC ID and check the Account Summary page to review or amend your email address.

How do I change or add an email address on your Green Waste Club account?

Log in to your account using your GWC ID and check the Account Summary page to review or amend your email address.

I can't remember my GWC ID number, what can I do?

Check your most recent Green Waste Club correspondence or contact us via email, we will be happy to help.


I have a discount code but it isn't reducing the monthly direct debit?

Unfortunately discount codes or offers cannot be used against monthly direct debits.

General Information

  • All bins need to be presented on collection day by 7.00am.
  • Bins should be located at the edge of your property next to the road and be visible from the road for vehicles travelling in both directions (this will allow the driver to spot the bin).
  • Bins should not be overfilled i.e. the lids should be able to close.
  • The bin remains the responsibility of the customer during the hire period.
  • Any Green Waste Club bins left for collection that contain material that is not accepted in this scheme will not be collected.
  • Contaminated Green Waste Club bins can be emptied for a charge, please contact our dedicated hotline on 0800 0858 286 to arrange.
  • Should you choose not to renew your subscription, there will be a small charge payable for the bin to be removed.

When will my bin be collected?

  • Fortnightly throughout the year with a 2 week suspension of the service at Christmas.
  • Customers can check their next collection day by logging in to their account.

What can I put in my Green Waste Club bin?

  • Garden waste, comprising waste such as leaves, grass cuttings, hedge and tree cuttings, and similar materials (this excludes kitchen waste and any animal-derived matter).
  • Any woody material exceeding 100mm/4” in diameter will not be accepted by the scheme.
  • Inert waste, such as soil, hardcore, bricks, concrete etc will not be accepted.
  • Garden waste must be placed loose in the bin, not in bags of any sort.

Does this scheme accept eggshells, teabags, and peelings?

  • Due to restrictions on what can be received at most compost sites, we cannot accept kitchen waste (which includes fallen fruit, fruit and vegetable peelings, teabags and egg shells).

Does this scheme accept animal bedding or animal waste?

  • Due to restrictions on what can be received at most compost sites, we cannot accept animal bedding or animal waste.

Why wasn’t my bin collected?

  • Bins need to be at the kerbside, visible from the road by 7.00am on the day of collection. Bins that are not presented at the kerbside will not be emptied. Bins that contain material not accepted by the scheme or are overfilled will not be emptied.

My bin was out at the kerbside and it was not contaminated, why wasn’t it collected?

  • Please call our dedicated hotline on 0800 0858 286 to report a missed bin. You will need to report the missed container by 3pm the following working day.

Does my waste need to be in sacks?

  • No, it must be loose inside the bin.

If I have too much waste to fit in the Green Waste Club bin, can I leave it out beside my bin for collection?

  • No. All waste must be contained in the bin with the lid shut. Unfortunately we cannot take any side waste.

How many collections will I get?

  • Customers receive a fortnightly collection for 12, 24 or 36 months from the date they join depending on the subscription length chosen. Please remember there is a two week suspension of the service over Christmas and New Year.

Partners

The Green Waste Club prides itself on strong partnerships with other organisations..

Click here to view a list of Green Waste Club Partners

 

Biffa Municipal Ltd
Lakeside Pavilion
Chaucer Business Park
Watery Lane
Kemsing
Sevenoaks
Kent
TN15 6QY

The Green Waste Club

Launched in 2005, the Green Waste Club gives residents the opportunity to recycle their garden waste in a cost effective and convenient way.  

Since the launch over 55,000 residents have joined and together they have diverted almost 60,000 tonnes of garden waste from landfill.

To find out if we operate in your area please enter your postcode above.

Read more about the Green Waste club

Contact the Green Waste Club

If you have any queries about our service then please visit our contact page.

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