Our priority has always been to keep our team safe and well, while ensuring that we provide the best possible service to our customers. In line with current government advice, most of our Call Centre staff are now working from home whilst our Operational team are currently working as normal to collect your waste on the scheduled collection day.
However, due to this crisis, you may see some delays which are outside of our control. Please be assured that we are taking steps to minimise the effect of any potential delays.
As a result, we would ask all customers to consider the following:
Where possible, if you need to contact us, then by email is our preferred option. Please email us with your request at: email@example.com
If you need to contact us by telephone, you will most likely be talking to somebody in their home environment, fully dependent on their home broadband - please bear with us if this causes challenges from time to time. We have fully tested our systems and we are 100% operational, but we cannot always guarantee this.
If you would like more information about our response to COVID-19, please view our dedicated web page at: https://www.biffa.co.uk/coronavirus
Please be aware that this is a situation that may change and we will keep you updated.
Meanwhile, we remain committed to maintaining our service and appreciate your understanding.
Green Waste Club