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The Green Waste Club

Terms & Conditions for Arun Garden Waste Club Services

Arun District Council (the "Council") operates a chargeable collection service for garden waste known as the Arun Garden Waste Club. These terms and conditions ("T&C's") explain how the Council provides the Services to you. By signing up for the Services, you agree to these T&Cs, which apply exclusively and override any other terms unless agreed in writing by the Council.

In these T&Cs “us” and “we” means the Council and “you” means the subscriber to the Services.

1. Definitions and Interpretation

1. In these T&Cs:
1. "Acceptable Waste" has the meaning given in clause 9.1;
2. "Bin" means a 240 litre wheelie bin provided for collection of Approved Waste;
3. "Collection" means a collection of the Bin(s) by the Sub-Contractor;
4. "Collection Conditions" means the conditions necessary to enable us to provide the Services as set out in clause 6.3;
5. "Collection Date(s)" means the scheduled dates for each Collection as published on the Council's website;
6. "Contract" means the agreement between you and us for the provision of the Services, which is subject to these T&Cs and includes the information you provided when signing up for the Services, together with any operational details we publish from time to time (such as Collection Dates and service updates);
7. "Offer" has the meaning given in clause 2.1;
8. "Relevant Event" means any act or event beyond the Council and/or Sub-Contractor’s reasonable control, including without limitation: strikes or other industrial action; riot; terrorist attack; war; fire; explosion; storm; flood; earthquake; subsidence; pandemic; adverse weather; extreme weather or other natural disaster; power failure; internet service provider failure; technological failure; breakdown in machinery or collection vehicles;
9. "Services" means the collection services for garden waste as described in these T&Cs, including provision of the Bin(s) for the Term and Collections (any reference to the Services will be deemed to be a reference to the relevant part of the Services where applicable);
10. "Services Fee" means the fee you pay for the Services in the amount detailed on our website at the time that you sign up for the Services;
11. "Sub-Contractor" means Biffa Municipal Limited (company number: 04321212);
12. "Term" has the meaning given in clause 4.3; and
13. "Unacceptable Waste" has the meaning given in clause 9.2.
2. When we use the words "writing" or "written" in these terms, this includes email.
3. When we use the words “including” or “includes”, this means “including but not limited to”.
4. A reference to these T&Cs or the Contract means these T&Cs or the Contract as updated from time to time.
5. Headings used in these T&Cs are for convenience only and do not affect the interpretation of these T&Cs.
6. Any reference in these T&Cs to the Council performing the Services, shall be deemed to be a reference to the Sub-Contractor performing the relevant part of the Services on our behalf where appropriate.

1. Our contract with you 
1. When you sign up for the Services on the Sub-Contractor’s website or via telephone (using the Sub-Contractor's telephone details provided below at clause 17) this constitutes an offer by you (the "Offer") to enter into the Contract.
2. Subject to clause 2.3, your Offer will be accepted, and a Contract will come into existence between you and us, upon the earlier of the Sub-Contractor:
1. sending you information confirming your subscription to the Services; or
2. taking any action consistent with performance of the Services, such as delivering a Bin to your property.
3. Acceptance of your Offer (and formation of the Contract) will be conditional upon you making any initial payment for the Services that is required at the time of your subscription. Whether an initial payment is required will depend on the method you use to sign up (for example, online or by telephone) and the payment plan you select (for example, annual or monthly).
4. If we are unable to accept your Offer, you will be informed of this in writing or by telephone and you will not be charged for the Services.  
2. About the Service
1. The Council is responsible for the Services but has subcontracted the day-to-day operation of elements of the Services (including subscription and collection services) to the Sub-Contractor. The Council oversees the Contract and customer service.
2. The Services are for residential properties in the Arun District only. If the Council is of the opinion that you will be using the Bin(s) for a commercial purpose, we will cancel your Contract, and we will cease provision of the Services.
3. These T&Cs are the only ones that apply to the Services, unless the Council agrees otherwise in writing.
3. CONTRACT Commencement and Duration
1. We will inform you of the start date of your Contract after you sign up for the Services on the Sub-Contractor’s website or via telephone.
2. A Bin will be delivered to your property within a reasonable period after the start of this Contract. The Sub-Contractor will aim to deliver Bins within 12 working days, although this timeframe is not guaranteed. All Bins remain the property of the Council, and you must take reasonable care of them. We reserve the right to supply refurbished Bins where appropriate.
3. The duration of your Contract is 12 months (the "Term"), unless terminated earlier in accordance with these T&Cs.
4. Contract renewal
1. If you pay by Direct Debit, your Contract will automatically renew for another 12 months (forming a new Contract) upon expiry of the Term, unless you tell the Sub-Contractor in writing at least 14 days before expiry that you do not wish for the Contract to renew by emailing the Sub-Contractor at gwc@biffa.co.uk or by completing an online cancellation request on the Sub-Contractor's website.
2. The Sub-Contractor will send you a written reminder at least 30 days before your Contract is due to expire. This will set out the terms of your Contract renewal (including any price adjustments).
3. If you pay by credit or debit card, your Contract will not automatically renew and you will need to manually renew your Contract via the Sub-Contractor’s website or by contacting the Sub-Contractor using the details below in clause 17. 
4. Upon expiry of your Contract, the Sub-Contractor will collect the Bin(s). We will charge £12.00 for the removal of each Bin.
5. Providing the Service
1. Collections will occur every two weeks on a specified Collection Date. We will endeavour to provide the Services on the specified Collection Dates but reserve the right to change the Collection Dates. If we change your Collection Dates, we will notify you of this in writing.
2. The Services will be carried out by the Sub-Contractor between Monday and Friday, including public bank holidays, save for during the Christmas and New Year period when the Collections will be suspended for a two-week period. This suspension has been factored into the annual Services Fee and no refund will be provided for this period. Details of this suspension will be advertised on our website.
3. Collections will only be carried out if:
1. you have complied with your obligations under clause 8.1; and
2. the Sub-Contractor's staff are able to move and lift the Bins safely

(together the "Collection Conditions").

1. The Sub-Contractor's drivers will make the final decision as to whether the Collection Conditions have been satisfied and the Bins can be moved safely. If we cannot provide the Services because the Collection Conditions have not been complied with, you will still be charged.
2. During cold weather the contents of Bin(s) may freeze, meaning it may not be possible to fully empty the Bin without damaging it. In these circumstances the remaining garden waste will be collected on the next scheduled Collection Date.
1. Missed Collections
1. If the Services are not performed on the Collection Date, other than due to the Collection Conditions not being satisfied (or where the Services have been suspended in accordance with clause 10) (a Missed Collection) you must report the Missed Collection to the Council no later than 5pm on the next working day after the Missed Collection to enable us to resolve any Collection issues. Following your notification of a Missed Collection:
1. we will investigate the issue and discuss with the Sub-Contractor; and
2. if we determine that a Missed Collection has occurred, we will arrange a replacement Collection within 3 working days.
2. If a Missed Collection is not notified to us within the period stated in clause 7.1, we will not be able to provide a replacement Collection. Instead, the Services will be provided on the next scheduled Collection Services date. No refunds will be provided under these circumstances.
2. YOUR RESPONSIBILITIES
1. You must:
1. only put Acceptable Waste in the bin;
2. not put Unacceptable Waste in the bin;
3. ensure that all Acceptable Waste placed in a Bin is loose and not contained in a bag; 
4. place your bin at the designated collection point (in accordance with clause 8.2) by 7:00 am on your collection day;
5. ensure that Bins are not overflowing and that the lid is closed; and
6. not pack Bins so densely that the Bin cannot be emptied.
2. It is your responsibility to ensure that Bin(s) are put out for Collection on the boundary to the front of your property (or at the location agreed between us and you) in a clearly visible location, prior to 7.00 am on your scheduled Collection Dates unless alternative arrangements have been agreed by us. If you have an assisted waste collection, please inform us and the Sub-Contractor will collect and return the Bin to its storage location.
3. There will be no return visit for aborted collections due to access not being made available by you, or for Bin(s) being placed out later than 7.00 am on the day of collection unless alternative arrangements have been agreed by us.
4. You must not permanently mark or paint a Bin. You are responsible for any loss, damage, or theft of the Bin unless it is caused by the Sub-Contractor.
5. We reserve the right to charge you £25 if a Bin is damaged, lost, stolen or permanently marked or painted. Such fee shall not apply to damage caused by the Sub-Contractor whilst providing the Service and reasonable wear and tear.  
6. You must remove your Bin(s) from the collection point as soon as possible after Collection and it is your responsibility to safely store your Bin(s) on your property between Collections.
3. WHAT CAN AND CANNOT GO IN THE BIN
1. You can put the following in your Bin:
1. compostable waste: waste that is suitable for open window composting including: plant stems; leaves and stalks (all such waste must be free from any other form of contamination (e.g., synthetic twine)); and
2. green waste: botanical waste consisting of grass cuttings; hedge clippings; leaves (excluding street sweepings); dead plant material and roots 

(together "Acceptable Waste").

1. You may not put anything other than Acceptable Waste in your Bin, including (without limitation): food and kitchen waste; fallen fruit; stones; concrete; turf; non-compostable items; and animal waste ("Unacceptable Waste").
2. The Sub-Contractor will not collect your Bin if it contains Unacceptable Waste. It is your responsibility to remove the Unacceptable Waste before your next Collection Date. 
1. Suspension of Services
1. The Council may suspend the Services (in whole or in part) if:
1. it is necessary to carry out planned maintenance or updates to comply with changes in law or regulatory requirements;
2. a Relevant Event occurs which prevents or materially hinders the Council from performing the Services;
3. you damage a Bin or otherwise materially breach any provision of these T&Cs; or
4. you fail to make payment in accordance with these T&Cs and such payment remains outstanding for 14 days after the due date.
2. Where reasonably practicable, we will give you prior notice of any suspension, explaining the reason and expected duration. If prior notice is not possible due to urgency or emergency, notice will be given as soon as reasonably practicable.
3. Suspension in accordance with clause 10.1 shall not constitute a breach of this Contract by the Council. We will take reasonable steps to minimise the impact of any suspension.
4. If the Services are suspended for more than four (4) consecutive weeks (other than due to your breach of these T&Cs or non-payment), we will adjust the Services Fee so that you do not pay for the period of suspension.
5. If the Services are suspended for more than six (6) consecutive weeks (other than due to your breach of these T&Cs or non-payment), you may terminate the Contract by written notice to us at the email address below. Upon termination, the Council (through the Sub-Contractor) will refund any charges paid in advance for Services not provided after termination.
6. If we suspend the Services due to your non-payment:
1. if you fail to pay within 28 days after suspension, we may terminate this Contract without refund of any charges already paid; and
2. we may remove the Bin(s) for a charge of £12 per Bin.
7. We will not suspend the Services where you have genuine and reasonable grounds to dispute an unpaid sum and have notified us of the same in writing.
8. No refunds will be provided where the Services are suspended, save in accordance with clauses 10.4 and 10.5.
2. changes during the contract term
1. You have the right to request additional Bins during the Term. If the Council can accommodate your request, the Sub-Contractor will confirm this in writing and will let you know about any changes required to the Services. If you wish to proceed, the Council will deliver additional Bins at a cost of £25 per Bin.
2. If you have multiple Bins, the annual Services Fee will be applied on a per bin basis.
3. If you are moving house within the Arun District, the Service may be transferred to your new property. The Bin from your old property will need to be transported by you. It is your responsibility to also inform the Sub-Contractor of the change of address in writing. This must be done 14 days before your moving date. 
4. If you move out of the Arun District during the period of your Contract, we will not provide a refund for the unused months. It is your responsibility to inform the Sub-Contractor so that the Bin can be collected. We reserve the right to charge you £25.00 per Bin not returned to us.
5. The Council reserves the right to vary these T&Cs at any time by giving reasonable notice.
3. PAYMENT
1. You will pay the Services Fee annually or monthly, based on the option you selected when signing up for the Services.
2. We accept payment by Direct Debit or credit or debit card. We do not accept payment by cash, postal order or cheque. If you pay monthly and would like to alter your payment method during the Term, please contact the Sub-Contractor.
3. We may amend the annual Services Fee on 1 February each year. We will aim to give you at least 30 days’ prior written notice of any change. If we do not provide such notice within the required timeframe, the revised Services Fee will still apply from the date specified in the notice, provided that the notice is given as soon as reasonably practicable and before the amendment to the Services Fee takes effect.
4. LIMITATION OF LIABILITY
1. We are responsible only for direct losses you suffer as a result of our negligence or breach of these T&Cs. We are not responsible for any indirect or consequential losses.
2. The Sub-Contractor carries out the Services on our behalf. We remain responsible for ensuring the Services are provided with reasonable care and skill. However, we are not responsible for any failure or delay by the Sub-Contractor unless it results from our own negligence or failure to exercise reasonable oversight.
3. We are not responsible for delays or failures caused by events outside our control, such as extreme weather, strikes, or other unforeseen events.
4. Nothing in these T&Cs excludes or limits our liability where it would be unlawful to do so.
5. Except as set out in clause 13.4, our total liability to you under and in connection with these T&Cs is limited to the Services Fee paid or payable by you for the Services.
5. Your rights to end the contract 
1. You have the right to cancel this Contract at any time before the earlier of:
1. 14 days from the day you subscribe on our website or over the telephone; and
2. the date of the first Collection.

If you cancel within this cancellation period you will receive a refund for the Services Fee you have paid (including the costs of the Bin), save that, we may deduct from any refund an amount for Services already supplied (i.e. any Collections made in the period before cancellation and a Bin removal fee). 

1. You can end your Contract with us during the Term by notifying us that you would like to terminate the Contract. Upon termination of the Contract you will remain liable to pay the Services Fee up until the end of the Term unless you are terminating because the Services have been suspended for more than 6 weeks in accordance with clause 10.5.
2. To terminate the Contract, please contact the Sub-Contractor on 0800 0858 286 or by emailing gwc@biffa.co.uk or visit the GWC website https://www.greenwasteclub.co.uk to complete and send the cancellation form. You may also terminate the contract via your online account. When terminating, please provide your name, home address, Subscriber ID reference and, where available, your phone number and email address. 
3. If you are due a refund, we will refund you the relevant amount by the method you used for payment. We will make any refunds due to you as soon as possible.
1. Our rights to end the contract 
1. We may terminate the Contract immediately on notice and cancel further provision of the Services at any time if you materially or persistently breach these T&Cs.
2. We may also terminate the contract with you on a no-fault basis by giving you at least 30 days’ notice, in which case, if you have pre-paid for the Services, you will receive a refund of the amount pre-paid by you for the Services that you will not receive.  
2. DATA PROTECTION
1. The Council will handle your personal data in line with UK GDPR. Biffa acts as a data processor on behalf of the Council.
2. We will use the personal information you provide to: 
1. supply the Services to you; 
2. process your payment for the Services; and
3. if you agreed to this during the order process, to give you information about similar services that we provide, but you can choose to stop receiving this at any time by contacting us. 
3. We will only give your personal information to third parties where the law either requires or allows us to do so.  
3. Contact Information and COMPLAINTS
1. Missed Collections and non-subscription based complaints should be reported to the Council in accordance with clause 7. You can contact the Council by telephoning our customer service team at 01903 737500 or emailing us at cleansing@arun.gov.uk.
2. Subscription related complaints relating to the Services should be addressed to the Sub-Contractor in the first instance. You can contact the Sub-Contractor by telephone on 0800 0858 286 or by email at gwc@biffa.co.uk.
3. If your complaint is not resolved satisfactorily you may escalate it to the Council’s Information Management team at infomanagement@arun.gov.uk so it can be handled in accordance with the Council’s corporate complaints policy Compliments and complaints | Arun District Council
4. If we need to contact you, we will do so by telephone or by email using the contact details you provided with your order.
4. GOVERNING LAW

These Terms are governed by English law, and any disputes will be handled by the English courts.

1. Other important terms 
1. This Contract forms the entire agreement between you and the Council.
2. We may transfer our rights and obligations under these T&Cs to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 
3. You need our consent to transfer this Contract to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this. We will not unreasonably withhold our consent to transfer if you are moving house. 
4. Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contract whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
5. If any provision of these T&Cs is found to be invalid or unenforceable it shall be deemed deleted from these T&Cs and the rest of the T&Cs will continue to apply. 
6. Even if we delay in enforcing this Contract, we can still enforce it at a later date. 
7. The Council shall be free to sub-contract the provision of the Service (or any part thereof).

Terms & Conditions for Arun Garden Waste Club Services

Arun District Council (the "Council") operates a chargeable collection service for garden waste known as the Arun Garden Waste Club. These terms and conditions ("T&C's") explain how the Council provides the Services to you. By signing up for the Services, you agree to these T&Cs, which apply exclusively and override any other terms unless agreed in writing by the Council.

In these T&Cs “us” and “we” means the Council and “you” means the subscriber to the Services.

1. Definitions and Interpretation

1. In these T&Cs:
1. "Acceptable Waste" has the meaning given in clause 9.1;
2. "Bin" means a 240 litre wheelie bin provided for collection of Approved Waste;
3. "Collection" means a collection of the Bin(s) by the Sub-Contractor;
4. "Collection Conditions" means the conditions necessary to enable us to provide the Services as set out in clause 6.3;
5. "Collection Date(s)" means the scheduled dates for each Collection as published on the Council's website;
6. "Contract" means the agreement between you and us for the provision of the Services, which is subject to these T&Cs and includes the information you provided when signing up for the Services, together with any operational details we publish from time to time (such as Collection Dates and service updates);
7. "Offer" has the meaning given in clause 2.1;
8. "Relevant Event" means any act or event beyond the Council and/or Sub-Contractor’s reasonable control, including without limitation: strikes or other industrial action; riot; terrorist attack; war; fire; explosion; storm; flood; earthquake; subsidence; pandemic; adverse weather; extreme weather or other natural disaster; power failure; internet service provider failure; technological failure; breakdown in machinery or collection vehicles;
9. "Services" means the collection services for garden waste as described in these T&Cs, including provision of the Bin(s) for the Term and Collections (any reference to the Services will be deemed to be a reference to the relevant part of the Services where applicable);
10. "Services Fee" means the fee you pay for the Services in the amount detailed on our website at the time that you sign up for the Services;
11. "Sub-Contractor" means Biffa Municipal Limited (company number: 04321212);
12. "Term" has the meaning given in clause 4.3; and
13. "Unacceptable Waste" has the meaning given in clause 9.2.
2. When we use the words "writing" or "written" in these terms, this includes email.
3. When we use the words “including” or “includes”, this means “including but not limited to”.
4. A reference to these T&Cs or the Contract means these T&Cs or the Contract as updated from time to time.
5. Headings used in these T&Cs are for convenience only and do not affect the interpretation of these T&Cs.
6. Any reference in these T&Cs to the Council performing the Services, shall be deemed to be a reference to the Sub-Contractor performing the relevant part of the Services on our behalf where appropriate.

1. Our contract with you 
1. When you sign up for the Services on the Sub-Contractor’s website or via telephone (using the Sub-Contractor's telephone details provided below at clause 17) this constitutes an offer by you (the "Offer") to enter into the Contract.
2. Subject to clause 2.3, your Offer will be accepted, and a Contract will come into existence between you and us, upon the earlier of the Sub-Contractor:
1. sending you information confirming your subscription to the Services; or
2. taking any action consistent with performance of the Services, such as delivering a Bin to your property.
3. Acceptance of your Offer (and formation of the Contract) will be conditional upon you making any initial payment for the Services that is required at the time of your subscription. Whether an initial payment is required will depend on the method you use to sign up (for example, online or by telephone) and the payment plan you select (for example, annual or monthly).
4. If we are unable to accept your Offer, you will be informed of this in writing or by telephone and you will not be charged for the Services.  
2. About the Service
1. The Council is responsible for the Services but has subcontracted the day-to-day operation of elements of the Services (including subscription and collection services) to the Sub-Contractor. The Council oversees the Contract and customer service.
2. The Services are for residential properties in the Arun District only. If the Council is of the opinion that you will be using the Bin(s) for a commercial purpose, we will cancel your Contract, and we will cease provision of the Services.
3. These T&Cs are the only ones that apply to the Services, unless the Council agrees otherwise in writing.
3. CONTRACT Commencement and Duration
1. We will inform you of the start date of your Contract after you sign up for the Services on the Sub-Contractor’s website or via telephone.
2. A Bin will be delivered to your property within a reasonable period after the start of this Contract. The Sub-Contractor will aim to deliver Bins within 12 working days, although this timeframe is not guaranteed. All Bins remain the property of the Council, and you must take reasonable care of them. We reserve the right to supply refurbished Bins where appropriate.
3. The duration of your Contract is 12 months (the "Term"), unless terminated earlier in accordance with these T&Cs.
4. Contract renewal
1. If you pay by Direct Debit, your Contract will automatically renew for another 12 months (forming a new Contract) upon expiry of the Term, unless you tell the Sub-Contractor in writing at least 14 days before expiry that you do not wish for the Contract to renew by emailing the Sub-Contractor at gwc@biffa.co.uk or by completing an online cancellation request on the Sub-Contractor's website.
2. The Sub-Contractor will send you a written reminder at least 30 days before your Contract is due to expire. This will set out the terms of your Contract renewal (including any price adjustments).
3. If you pay by credit or debit card, your Contract will not automatically renew and you will need to manually renew your Contract via the Sub-Contractor’s website or by contacting the Sub-Contractor using the details below in clause 17. 
4. Upon expiry of your Contract, the Sub-Contractor will collect the Bin(s). We will charge £12.00 for the removal of each Bin.
5. Providing the Service
1. Collections will occur every two weeks on a specified Collection Date. We will endeavour to provide the Services on the specified Collection Dates but reserve the right to change the Collection Dates. If we change your Collection Dates, we will notify you of this in writing.
2. The Services will be carried out by the Sub-Contractor between Monday and Friday, including public bank holidays, save for during the Christmas and New Year period when the Collections will be suspended for a two-week period. This suspension has been factored into the annual Services Fee and no refund will be provided for this period. Details of this suspension will be advertised on our website.
3. Collections will only be carried out if:
1. you have complied with your obligations under clause 8.1; and
2. the Sub-Contractor's staff are able to move and lift the Bins safely

(together the "Collection Conditions").

1. The Sub-Contractor's drivers will make the final decision as to whether the Collection Conditions have been satisfied and the Bins can be moved safely. If we cannot provide the Services because the Collection Conditions have not been complied with, you will still be charged.
2. During cold weather the contents of Bin(s) may freeze, meaning it may not be possible to fully empty the Bin without damaging it. In these circumstances the remaining garden waste will be collected on the next scheduled Collection Date.
1. Missed Collections
1. If the Services are not performed on the Collection Date, other than due to the Collection Conditions not being satisfied (or where the Services have been suspended in accordance with clause 10) (a Missed Collection) you must report the Missed Collection to the Council no later than 5pm on the next working day after the Missed Collection to enable us to resolve any Collection issues. Following your notification of a Missed Collection:
1. we will investigate the issue and discuss with the Sub-Contractor; and
2. if we determine that a Missed Collection has occurred, we will arrange a replacement Collection within 3 working days.
2. If a Missed Collection is not notified to us within the period stated in clause 7.1, we will not be able to provide a replacement Collection. Instead, the Services will be provided on the next scheduled Collection Services date. No refunds will be provided under these circumstances.
2. YOUR RESPONSIBILITIES
1. You must:
1. only put Acceptable Waste in the bin;
2. not put Unacceptable Waste in the bin;
3. ensure that all Acceptable Waste placed in a Bin is loose and not contained in a bag; 
4. place your bin at the designated collection point (in accordance with clause 8.2) by 7:00 am on your collection day;
5. ensure that Bins are not overflowing and that the lid is closed; and
6. not pack Bins so densely that the Bin cannot be emptied.
2. It is your responsibility to ensure that Bin(s) are put out for Collection on the boundary to the front of your property (or at the location agreed between us and you) in a clearly visible location, prior to 7.00 am on your scheduled Collection Dates unless alternative arrangements have been agreed by us. If you have an assisted waste collection, please inform us and the Sub-Contractor will collect and return the Bin to its storage location.
3. There will be no return visit for aborted collections due to access not being made available by you, or for Bin(s) being placed out later than 7.00 am on the day of collection unless alternative arrangements have been agreed by us.
4. You must not permanently mark or paint a Bin. You are responsible for any loss, damage, or theft of the Bin unless it is caused by the Sub-Contractor.
5. We reserve the right to charge you £25 if a Bin is damaged, lost, stolen or permanently marked or painted. Such fee shall not apply to damage caused by the Sub-Contractor whilst providing the Service and reasonable wear and tear.  
6. You must remove your Bin(s) from the collection point as soon as possible after Collection and it is your responsibility to safely store your Bin(s) on your property between Collections.
3. WHAT CAN AND CANNOT GO IN THE BIN
1. You can put the following in your Bin:
1. compostable waste: waste that is suitable for open window composting including: plant stems; leaves and stalks (all such waste must be free from any other form of contamination (e.g., synthetic twine)); and
2. green waste: botanical waste consisting of grass cuttings; hedge clippings; leaves (excluding street sweepings); dead plant material and roots 

(together "Acceptable Waste").

1. You may not put anything other than Acceptable Waste in your Bin, including (without limitation): food and kitchen waste; fallen fruit; stones; concrete; turf; non-compostable items; and animal waste ("Unacceptable Waste").
2. The Sub-Contractor will not collect your Bin if it contains Unacceptable Waste. It is your responsibility to remove the Unacceptable Waste before your next Collection Date. 
1. Suspension of Services
1. The Council may suspend the Services (in whole or in part) if:
1. it is necessary to carry out planned maintenance or updates to comply with changes in law or regulatory requirements;
2. a Relevant Event occurs which prevents or materially hinders the Council from performing the Services;
3. you damage a Bin or otherwise materially breach any provision of these T&Cs; or
4. you fail to make payment in accordance with these T&Cs and such payment remains outstanding for 14 days after the due date.
2. Where reasonably practicable, we will give you prior notice of any suspension, explaining the reason and expected duration. If prior notice is not possible due to urgency or emergency, notice will be given as soon as reasonably practicable.
3. Suspension in accordance with clause 10.1 shall not constitute a breach of this Contract by the Council. We will take reasonable steps to minimise the impact of any suspension.
4. If the Services are suspended for more than four (4) consecutive weeks (other than due to your breach of these T&Cs or non-payment), we will adjust the Services Fee so that you do not pay for the period of suspension.
5. If the Services are suspended for more than six (6) consecutive weeks (other than due to your breach of these T&Cs or non-payment), you may terminate the Contract by written notice to us at the email address below. Upon termination, the Council (through the Sub-Contractor) will refund any charges paid in advance for Services not provided after termination.
6. If we suspend the Services due to your non-payment:
1. if you fail to pay within 28 days after suspension, we may terminate this Contract without refund of any charges already paid; and
2. we may remove the Bin(s) for a charge of £12 per Bin.
7. We will not suspend the Services where you have genuine and reasonable grounds to dispute an unpaid sum and have notified us of the same in writing.
8. No refunds will be provided where the Services are suspended, save in accordance with clauses 10.4 and 10.5.
2. changes during the contract term
1. You have the right to request additional Bins during the Term. If the Council can accommodate your request, the Sub-Contractor will confirm this in writing and will let you know about any changes required to the Services. If you wish to proceed, the Council will deliver additional Bins at a cost of £25 per Bin.
2. If you have multiple Bins, the annual Services Fee will be applied on a per bin basis.
3. If you are moving house within the Arun District, the Service may be transferred to your new property. The Bin from your old property will need to be transported by you. It is your responsibility to also inform the Sub-Contractor of the change of address in writing. This must be done 14 days before your moving date. 
4. If you move out of the Arun District during the period of your Contract, we will not provide a refund for the unused months. It is your responsibility to inform the Sub-Contractor so that the Bin can be collected. We reserve the right to charge you £25.00 per Bin not returned to us.
5. The Council reserves the right to vary these T&Cs at any time by giving reasonable notice.
3. PAYMENT
1. You will pay the Services Fee annually or monthly, based on the option you selected when signing up for the Services.
2. We accept payment by Direct Debit or credit or debit card. We do not accept payment by cash, postal order or cheque. If you pay monthly and would like to alter your payment method during the Term, please contact the Sub-Contractor.
3. We may amend the annual Services Fee on 1 February each year. We will aim to give you at least 30 days’ prior written notice of any change. If we do not provide such notice within the required timeframe, the revised Services Fee will still apply from the date specified in the notice, provided that the notice is given as soon as reasonably practicable and before the amendment to the Services Fee takes effect.
4. LIMITATION OF LIABILITY
1. We are responsible only for direct losses you suffer as a result of our negligence or breach of these T&Cs. We are not responsible for any indirect or consequential losses.
2. The Sub-Contractor carries out the Services on our behalf. We remain responsible for ensuring the Services are provided with reasonable care and skill. However, we are not responsible for any failure or delay by the Sub-Contractor unless it results from our own negligence or failure to exercise reasonable oversight.
3. We are not responsible for delays or failures caused by events outside our control, such as extreme weather, strikes, or other unforeseen events.
4. Nothing in these T&Cs excludes or limits our liability where it would be unlawful to do so.
5. Except as set out in clause 13.4, our total liability to you under and in connection with these T&Cs is limited to the Services Fee paid or payable by you for the Services.
5. Your rights to end the contract 
1. You have the right to cancel this Contract at any time before the earlier of:
1. 14 days from the day you subscribe on our website or over the telephone; and
2. the date of the first Collection.

If you cancel within this cancellation period you will receive a refund for the Services Fee you have paid (including the costs of the Bin), save that, we may deduct from any refund an amount for Services already supplied (i.e. any Collections made in the period before cancellation and a Bin removal fee). 

1. You can end your Contract with us during the Term by notifying us that you would like to terminate the Contract. Upon termination of the Contract you will remain liable to pay the Services Fee up until the end of the Term unless you are terminating because the Services have been suspended for more than 6 weeks in accordance with clause 10.5.
2. To terminate the Contract, please contact the Sub-Contractor on 0800 0858 286 or by emailing gwc@biffa.co.uk or visit the GWC website https://www.greenwasteclub.co.uk to complete and send the cancellation form. You may also terminate the contract via your online account. When terminating, please provide your name, home address, Subscriber ID reference and, where available, your phone number and email address. 
3. If you are due a refund, we will refund you the relevant amount by the method you used for payment. We will make any refunds due to you as soon as possible.
1. Our rights to end the contract 
1. We may terminate the Contract immediately on notice and cancel further provision of the Services at any time if you materially or persistently breach these T&Cs.
2. We may also terminate the contract with you on a no-fault basis by giving you at least 30 days’ notice, in which case, if you have pre-paid for the Services, you will receive a refund of the amount pre-paid by you for the Services that you will not receive.  
2. DATA PROTECTION
1. The Council will handle your personal data in line with UK GDPR. Biffa acts as a data processor on behalf of the Council.
2. We will use the personal information you provide to: 
1. supply the Services to you; 
2. process your payment for the Services; and
3. if you agreed to this during the order process, to give you information about similar services that we provide, but you can choose to stop receiving this at any time by contacting us. 
3. We will only give your personal information to third parties where the law either requires or allows us to do so.  
3. Contact Information and COMPLAINTS
1. Missed Collections and non-subscription based complaints should be reported to the Council in accordance with clause 7. You can contact the Council by telephoning our customer service team at 01903 737500 or emailing us at cleansing@arun.gov.uk.
2. Subscription related complaints relating to the Services should be addressed to the Sub-Contractor in the first instance. You can contact the Sub-Contractor by telephone on 0800 0858 286 or by email at gwc@biffa.co.uk.
3. If your complaint is not resolved satisfactorily you may escalate it to the Council’s Information Management team at infomanagement@arun.gov.uk so it can be handled in accordance with the Council’s corporate complaints policy Compliments and complaints | Arun District Council
4. If we need to contact you, we will do so by telephone or by email using the contact details you provided with your order.
4. GOVERNING LAW

These Terms are governed by English law, and any disputes will be handled by the English courts.

1. Other important terms 
1. This Contract forms the entire agreement between you and the Council.
2. We may transfer our rights and obligations under these T&Cs to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 
3. You need our consent to transfer this Contract to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this. We will not unreasonably withhold our consent to transfer if you are moving house. 
4. Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contract whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
5. If any provision of these T&Cs is found to be invalid or unenforceable it shall be deemed deleted from these T&Cs and the rest of the T&Cs will continue to apply. 
6. Even if we delay in enforcing this Contract, we can still enforce it at a later date. 
7. The Council shall be free to sub-contract the provision of the Service (or any part thereof).

Downloadable Forms

Cancellation Form - Download 

Bereavement Notification Form - Download 

Direct Debit Mandate - Download 

Garden Waste Factsheet - Download 

Tandridge Garden Waste Factsheet - Download 

Tandridge Direct Debit Mandate - Download 

Launched in 2005, the Green Waste Club now has over 65,000 customers across four regions:

• Arun
• Herefordshire
• Melton 
• Tandridge

The Green Waste Club is a subscription-based service providing you with a wheeled bin that is collected fortnightly from the edge of your property.

Since it's launch, over 65,000 residents have joined and together and they have diverted almost 90,000 tonnes of garden waste from landfill. Working in partnership with the local authorities, Biffa transports the garden waste to a local facility where it is composted. The material collected contributes to the local authority's recycling rate by reducing waste to landfill and increasing the amount recycled.

To find out if we operate in your area and to subscribe, simply enter your postcode on the homepage.

The Green Waste Club provides convenient local collection services in four regions: Arun, Herefordshire, Melton and Tandridge. 

We work hand-in-hand with Local Authorities and local recycling partners to provide a seamless collection and recycling service. Together we turn garden waste into nutrient-rich compost for gardens and farmland. This not only diverts waste away from landfill but also reduces the need for chemical fertilizers and soil enhancers.

Green Waste Coverage

Tandridge District Council (‘the Council’) operates a chargeable collection service for garden waste (‘the Service’). These Council Terms and Conditions (‘T&C’s’) are the ones we intend to rely on for this service. By agreeing to pay for the Service you (‘the Subscriber’) will be accepting these T&C's.

The Council has outsourced the Service to Biffa (‘the Sub-Contractor’).

In these terms and conditions “us” and “we” means the Council and “you” means the Subscriber.

1. Subscription

• Premises which are occupied by a club, society or any associations of persons in which activities are conducted for the benefit of the members. Examples of these are sports pavilions and social clubs.
• Village halls, other halls or residential properties that are managed by a commercial landscaper/gardener. Occupants of such premises should seek a commercial waste Service for the disposal of such garden waste.

1.3 If the Council is of the opinion you will be using your bin for a commercial purpose, the Sub-Contractor will cancel your subscription and will cease collections.

1.4 Once the Sub-Contractor has received your completed subscription and payment, your property details will be added to a database used by the Sub-Contractor for garden waste purposes. That database shows which households have subscribed to the Service.

1.5 Your current subscription period runs for twelve months inclusive of two weeks over the festive season in December and January when the Service is suspended. Your annual subscription has been priced accordingly and no refund will be provided for this period. The exact dates of this suspension will be published on the Council website and on the collection calendar.

1.6 You can have multiple green waste bins, with the annual subscription cost applied on a 'per bin basis', i.e. if you request that the Sub-Contractor empty two green waste bins for your property this will incur a cost of twice the annual subscription cost.

1.7 All bins remain the property of the Council and you may be issued with a refurbished bin rather than a brand-new bin.

1.8 Although reminders will be sent, the annual subscription renewal is your responsibility and failure to re-subscribe will result in the Service being cancelled for your property.

2. Payment

2.1 The subscription charges are listed on the Council’s website. The Council reserves the right to increase the subscription cost and you will be given at least 30 days’ notice of any changes.

2.2 If you will be paying by direct debit, the Sub-Contractor will regard the day that it receives your direct debit mandate (provided that it is fully and correctly completed) as the date that your payment was made and your contract for the provision of the Service begins for the current subscription period. The Sub-Contractor will assume payment will be made by your bank on time.

2.3 It can take up to 10 (ten) working days from the date payment is received for your subscription to be added to the collection round and for the subscription to commence.

3. Cancellation

3.1 You have the right to cancel your subscription within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you subscribe. If you cancel within 14 days from subscription the Sub-Contractor will make a full refund. This does not affect your statutory rights or the direct debit guarantee. If you cancel your subscription, your wheelie bin(s) will not be emptied even if it contains garden waste.

3.2 Once the Sub-Contractor has begun to provide the Services to you, you may cancel the contract for the Services at any time. Please note that you will not be refunded any of the amount paid at the time of your application. You can close your account by calling 0800 0858 286 or e-mailing gwc.tdc@biffa.co.uk.

3.3 You can withdraw from the Service at any time, however no refunds will be issued if you terminate your contract part way through the Service year. If you pay by Direct Debit, you will be liable to pay the remainder of the subscription term.

3.4 Should you not renew your subscription your wheelie bin(s) will not be emptied and the Council will collect the bin. The Council reserves the right to charge £10.00 plus VAT for the removal of each bin.

4. Moving House

4.1 If you move house within the District area, the Service can usually be transferred to your new property. Your bin from your old property will need to be transported by you. It is your responsibility to also inform the Sub-Contractor of the change of address in writing. This must be done 14 days before your moving date.

4.2 Where a new bin(s) is needed at your new address the Council will deliver it at a cost of £10.00 plus VAT.

4.3 If you move out of the District during the period of your subscription, the Sub-Contractor will not provide a refund for the unused months. You cannot take your bin out of the District area. It is your responsibility to inform the Sub-Contractor so that the wheelie bin(s) can be collected or if the new occupier wishes to use the bin until the end of the paid subscription. You will need to contact your bank to cancel your Direct Debit (if applicable).

5. Death of a Subscriber

5.1 Should the Subscriber die the subscription can be transferred onto another person at the same property. A new Direct Debit or new payment method will need to be set up in the new Subscriber’s name on the renewal date.

5.2 Should the Subscriber die, and the subscription is not transferred to an existing person in the same property, the wheelie bin(s) will be removed at the end of the subscription. No refund will be given.

5.3 If the property is sold, the new occupier can use the bin until the end of the paid subscription. If they do not contact the Sub-Contractor to join the service before the renewal date, the wheelie bin(s) will be removed at the end of the subscription.

6. Capacity of Wheelie bin(s)

6.1 The Council will provide you with a 240 litre wheelie bin(s) (‘the wheelie bin(s)’) in order to enable green waste collections.

6.2 Regardless of the size of any household (or garden), there is no alternative sized bin provision. If you have larger gardens, you may subscribe to receive multiple wheelie bin(s) each payable at the annual charge as set out by the Council. The Sub-Contractor will let you know about any changes to the price of the subscription, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. The Sub-Contractor may charge a one-off delivery fee for any additional wheelie bin(s) supplied to you.

6.3 The Council reserves the right to amend the specification of the wheelie bin(s) if required for safety reasons or by any applicable statutory or regulatory requirements.

7. Presentation of Wheelie bin(s) for Collection

7.1 The wheelie bin(s) should be presented on the boundary to the front of your property by 7.00 am on the day of collection, unless alternative arrangements have been agreed by us. If you have an assisted waste collection, the Sub-Contractor will collect and return the wheelie bin(s) to its storage location.

7.2 There will be no return visit for aborted collections due to access not being made available by you, or for wheelie bin(s) being placed out later than 7.00 am on the day of collection unless alternative arrangements have been agreed by us.

7.3 You must ensure that only materials referred to in this clause are put in the wheelie bin(s): Compostable Waste: material that is suitable for open windrow composting including plant stems, leaves and stalks. The Compostable Waste must be free from any other form of contamination unless agreed in writing (e.g. synthetic twine); Green Waste: botanical waste consisting of grass cuttings, hedge clippings, prunings, leaves (excluding street sweepings), dead plant material or roots. This list is not exhaustive, for full details of what can go in your wheelie bin(s) please visit www.tandridge.gov.uk/gardenwaste.

7.4 A Christmas tree must fit within the dimensions of the wheelie bin(s) with the lid closed and must be cut into pieces otherwise it will not be collected.

7.5 Any waste or matter not specified on the Council website or in this agreement will be deemed as non-permitted waste. The Sub-Contractor can collect a wheelie bin(s) that includes nonpermitted waste if this is pre-arranged by calling 0800 0858 286 or e-mailing gwc.tdc@biffa.co.uk and for a fee of £35.00 plus VAT per wheelie bin.

7.6 If, at a given property, persistent non-compliance occurs, i.e. repeated instances of attempts to use the subscription for the collection of non-permitted waste without paying additional costs for collection, the Council will, if necessary, consider taking enforcement action and/ or withdrawing the subscription without any refund.

7.7 Wheelie bin(s) shall be presented on the day of collection in a clearly visible location that is accessible to the collection crews, being placed where the customer’s property meets the publicly adopted highway/pavement (or where the property meets the private road that the Council have agreed to Service as by existing collections).

7.8 Lids of wheelie bin(s) containing garden waste must be fully closed. The Sub-Contractor reserves the right not to empty bins when the lids are not fully closed as this may cause damage to the lids whilst being mechanically emptied. The wheelie bin(s) containing the garden waste must not be compacted too densely that the bin(s) is unable to be emptied. If wheelie bin(s) are compacted too densely, the Sub-Contractor reserves the right not to empty the bin. If the householder persistently does not comply with the requirements contained in this clause, the Council reserves the right to remove the wheelie bin(s) and cancel the Service, without refund.

7.9 The Sub-Contractor will not empty/ collect any bin that in its reasonable opinion poses a health and safety risk to its operatives. The Council may request that steps are taken to reduce the risk to the Sub-Contractor’s operatives before any further attempt to empty/ collect is undertaken.

7.10 All the waste collection vehicles are equipped with CCTV monitoring equipment which can be used to confirm whether a wheelie bin(s) was presented correctly and in time.

7.11 You must remove your wheelie bin(s) from the highway/pavement as soon as possible after collection and it is your responsibility to safely store your wheelie bin(s) on your property between collections.

8 Collection

8.1 The Services will be collected every two weeks on a specified day. This service operates from Monday to Friday, including public bank holidays, except during the Christmas and New Year period when the service will be suspended for two weeks.

8.2 The days of collection which are due on Bank Holidays will take place on that day.

8.3 The Council reserves the right to alter the collection day and will publicise any changes to the Services via our website and social media channels. Appropriate notice will be given prior to any alteration.

8.4 The Council will aim to provide 25 collections throughout the year, unless circumstances beyond the Council’s control prevent collection.

8.5 During cold weather the contents of wheelie bin(s) may freeze, meaning it may not be possible to fully empty the bin without damaging it. In these circumstances the remaining garden waste will be collected on the next scheduled collection date.

8.6 The Sub-Contractor records valid reasons for not emptying a wheelie bin(s). This can include the wheelie bin(s) having not been presented or presented as required, or the presence of prohibited materials in the wheelie bin(s) (i.e. contamination). If you indicate that your Service has been missed, related records will be checked. We may also review CCTV footage from the waste collection vehicles. You will need to notify the Sub-Contractor by the end of the second working day after the missed collection has occurred so that we are able to resolve any collection issues. If the Sub-Contractor agrees the collection has been missed, a new collection will take place within 24 hours of the missed collection being reported. No refunds will be provided under these circumstances.

8.7 The Sub-Contractor will not return outside of the specified collection day for any missed collections reported after the timeframe set in paragraph 8.6, and the wheelie bin(s) will be emptied on the next scheduled collection.

9. The Subscriber’s Obligations

9.1 Throughout the subscription period, you shall be responsible for the safekeeping of the wheelie bin(s) provided, the cleanliness of the wheelie bin(s) and the cleanliness of the site around the wheelie bin(s).

9.2 You will be responsible for any loss (including theft) or damage to the wheelie bin(s) and will be required to pay the Sub-Contractor £40.00 plus VAT which will include the cost of a replacement wheelie bin, delivery and admin costs arising from any such loss, theft or damage.

9.3 Only wheelie bin(s) that are damaged through the fault of the Sub-Contractor and reported as such will be replaced by the Council.

9.4 If you decide not to pay for a replacement wheelie bin(s) you will be unable to present garden waste for collection and by default, choose to opt out of the Service. You will not, however, receive a refund.

9.5 The Council reserves the right to vary the charges and any of these terms and conditions at any time giving reasonable notice.

9.6 The Service may be withdrawn if your wheelie bin(s) is misused.

10. Events Outside the Council’s Control

10.1 The Council will not be responsible for any failure to perform or delay in performance of any of the Council’s obligations under these terms and conditions that is caused by an “Event Outside the Council’s Control”. If an “Event Outside the Council’s Control” affects the Council’s ability to deliver the Service, it will resume normal Service as soon as reasonably practicable after the “Event Outside the Council’s Control” is over.

10.2 “Events Outside the Council’s Control”; this means any act or event beyond the Council’s reasonable control, including without limitation strikes or other industrial action, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, extreme weather or other natural disaster, power failure, internet Service provider failure, technological failure, breakdown in machinery /collection vehicles.

10.3 If an Event Outside the Council’s Control affects the Sub-Contractor’s ability to deliver the Service to you:

• The Council will post on its website if any known events outside the control of the SubContractor are affecting the ability to deliver the Service as soon as is reasonably possible.
• The Sub-Contractor will resume normal Service as soon as reasonably practicable after the Event Outside the Council’s Control is over.

10.4 The Council will not be liable for any loss of profit or any direct or indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Council’s employees, contractors, agents or otherwise) in connection with its provision of the Service or the performance of any of its other obligations under these terms and conditions or with the use by you whether as a result of breach of contract, breach of statutory duty, tort (including negligence), personal injury due to slips or trips arising from the wheelie bin(s) or their contents being presented by you in an unsafe manner or otherwise howsoever arising.

11. Use of your personal data

11.1 The Sub-Contractor will collect the following information about you when you subscribe to the Service:

• Name
• Property address
• E-mail address
• Telephone number

for the purpose of processing your application, providing the green waste collection Service and where applicable for collecting payments. This information will be held in a secure manner and passed onto the Council. The Council and the Sub-Contractor will retain your information for the performance of the Service between you and the Sub-Contractor.

11.2 The Council and Sub-Contractor will treat any personal information by which you can be identified (e.g. name, address, email etc.) in accordance with the provisions of the Data Protection Act 2018. The Council and the Sub-Contractor may get information about you from others, or we may give information to them. The Council and the Sub-Contractor will not disclose any personal information to any other third parties unless required to do so by law and as the law permits, to check the accuracy of information, prevent fraud or detect crime or to protect public funds.

11.3 You can review the Privacy Notice at www.greenwasteclub.co.uk/privacy-statement.

11.4 The Council and the Sub-Contractor will not disclose your personal information to third parties for marketing purposes. If you wish to see the personal data the Council or the Sub-Contractor holds, please contact the Data Protection Officer.

12. Sub-contracting

12.1 The Council shall be free to sub-contract the provision of the Service (or any part thereof).

13. Contact

13.1 In respect of any queries, issues, complaints relating to this Service, please visit www.greenwasteclub.co.uk, e-mail gwc@biffa.co.uk or telephone 0800 0858 286. Do not contact the Council’s Customer Service Team as they will not be able to deal with your complaints.

14. Changes to Terms and Conditions

14.1 The Council shall be entitled to alter these T&Cs at any time, but this right shall not affect the existing T&C’s accepted by you upon placing an order

14.2 Notification of any significant amendments will be published on the Council’s website.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.