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Shortlisted for Customer Service Professional of the Year

GWC senior waste management executive Sam Boulton has been shortlisted in the Customer Service Professional of the Year category of the European Contact Centre Awards. Nominated by contact centre manager Cheryl Winter, he will be attending the awards event in June.

Cheryl says that Sam treats every customer as an individual, takes time listening to their concerns, and always does his very best to help. ”He tackles issues with a positive, determined manner, and will always try to go the extra mile for the customer, not just to resolve the issue but to also stop it from reoccurring.   Residents now ask for him personally when they call in.”

He also always does his best to help his colleagues, as Cheryl points out: “He’s good fun and keeps everyone in high spirits. He never has a bad day, and his personality and attitude makes a huge difference to the team.”


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Biffa Municipal Ltd

Unit 10
Invicta Business Park
London Road
TN15 7RJ

The Green Waste Club

Launched in 2005, the Green Waste Club gives residents the opportunity to recycle their garden waste in a cost effective and convenient way.  

Since the launch over 55,000 residents have joined and together they have diverted almost 60,000 tonnes of garden waste from landfill.

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