The greener way to recycle your garden waste

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Terms & Conditions.

1. The hire period of the Green Waste Club Bin (Bin) is 12, 24 or 36 months from the date of order (depending on your chosen subscription length).

2. If you choose to pay by monthly instalments, you are required to pay these until the end of your subscription period. If you wish to cancel during this time, you are liable for the remaining balance.

3. The Bin remains the property of Biffa Municipal Ltd (Biffa) and we reserve the right to issue refurbished bins. Bins must not be permanently painted with any form of marking such as house number or change of colour.

4. You are responsible for the safe use of the Bin and Biffa ‘will accept no liability for injury due to improper use’.

5. Biffa will charge £20 + VAT to replace a stolen or damaged Bin (unless damaged by Biffa during normal operations).

6. Biffa will charge £20 + VAT should a Bin be permanently painted in such a way that it cannot be re used in the scheme.

7. Biffa will charge £10 + VAT to remove the Bin.

8. If you move to a property inside the Green Waste Club area, you can take the Bin with you. However, you do need to notify us of any change of address to ensure service continues.

9. The Green Waste Club subscription is non-refundable.

10. Please ensure that the Bin is left at the edge of the property, clearly visible from the road, adjacent to the public highway, or at a collection point agreed by the supervisor, by 07:00am on the scheduled day of collection.

11. Biffa reserves the right to change the collection day but will notify customers in advance.

12. Biffa’s staff and vehicles must be able to be move and lift the Bin safely. The driver’s decision in respect of the safe operation will be final, subject to review by a supervisor.

13. Please ensure that all materials placed in the Bin are accepted in this scheme, as indicated below.

a. We accept “Compostable waste” only – material that is suitable for open windrow composting including plant stems, leaves, stalks. Compostable waste must be free from any other form of contamination unless agreed in writing (e.g. synthetic twine).

b. We accept “Green waste” – botanical waste consisting of grass cuttings, hedge clippings, pruning’s, leaves (excluding street sweepings), wood chippings, dead plant material or roots.

c. We cannot accept - food or kitchen waste (including fallen fruit or vegetables from the garden, fruit and vegetable peelings or tea bags), genetically modified waste, turf, mud, stones, concrete, timber, animal waste, animal bedding or any other non-compostable garden item.

14. Biffa will not empty a contaminated Bin. If the bin is contaminated, customers should remove the material and present the bin out on the next scheduled collection day. Biffa will charge £35 + VAT if the customer wishes us to empty the contaminated waste from the Bin. Please call us on 0800 0858 286 to arrange.

15. Please ensure that all waste placed in the Bin is left loose and not contained in bags of any kind.

16. Please ensure that the lid of the Bin is closed. Any waste presented outside the Bin will not be collected.

17. Biffa reserves the right to amend the acceptance criteria at any time.

18. Bank Holidays: Please refer to your collection calendar if you have one or the website for further details.

19. The service will be suspended for a period of two weeks over Christmas. Details will be advertised on the website.

20. During adverse weather conditions please check the website for updated collection information.

21. The Bin will not be emptied if any of the above conditions are not met. If for any other reason the bin is not emptied, customers must notify us on 0800 0858 286 by 3pm on the next working weekday. After this time we will assume that the customer does not require a collection and the waste will be collected on the next scheduled day of collection, and not before.

 

 

Partners

The Green Waste Club prides itself on strong partnerships with other organisations..

Click here to view a list of Green Waste Club Partners

 

Biffa Municipal Ltd
Lakeside Pavilion
Chaucer Business Park
Watery Lane
Kemsing
Sevenoaks
Kent
TN15 6QY

The Green Waste Club

Launched in 2005, the Green Waste Club gives residents the opportunity to recycle their garden waste in a cost effective and convenient way.  

Since the launch over 55,000 residents have joined and together they have diverted almost 60,000 tonnes of garden waste from landfill.

To find out if we operate in your area please enter your postcode above.

Read more about the Green Waste club

Please read our Privacy Policy here.

Contact the Green Waste Club

If you have any queries about our service then please visit our contact page.