GENERAL INFORMATION

• All bins to be presented on collection day by 7.00 am.
  
  
• Bins should be located at the edge of your property next to the road and be visible from the road for vehicles travelling in both directions (this will allow the driver to spot the bin).
  
  
• Bins should not be overfilled i.e. the lids should be able to close.
  
  
• The bin hire period is 1st March to 28th February. Members joining after 1st March will be part of the service until the following 28th February.
  
  
• The bin remains the responsibility of the member during the hire period.
  
  
• Any brown bins left for collection that are contaminated with anything other than items defined as green waste will be collected by the refuse crews the following week and a charge of £35.00 + V.A.T. will be made to the member to cover the additional cost of collection and disposal to landfill.

When will my bin be collected?

• Your collection day will be confirmed when your bin is delivered with an introductory letter.

What can I put in my brown bin?

• Garden waste, comprising waste such as leaves, grass cuttings, hedge and tree cuttings, and similar materials (this excludes kitchen waste and any animal-derived matter).
  
  
• Any woody material exceeding 50mm/2” in diameter will not be accepted by the scheme. Inert waste, such as soil, hardcore, bricks, concrete etc will not be accepted.

Does this scheme accept eggshells, teabags, and peelings?

• No kitchen waste can be accepted due to Government Regulations.  Please refer to the terms and conditions section.

Does my waste need to be in sacks?

• No. It must be loose inside the bin.

If I have more waste than fits in the brown bin, can I leave it out beside my bin for collection?

• No.  All waste must be contained in the bin with the lid shut.  Any side waste will be left behind.

I still have some of the Garden Waste sacks will these still be collected?

• The existing garden waste sack will continue to be collected in the normal way until March 2007. After 1st April 2007 these sacks will not be collected.

I only use a small amount of garden waste sacks a year currently, how do I recycle now?

• There are now available enhanced recycling facilities within the Borough at the Recycling sites.
  
  
• Perhaps consider a compact home ‘composter’
  
  
• Share a container with a neighbour.

Why wasn’t my bin collected?

• Bins need to be at the kerbside, visible from the road by 7.00 am on the day of collection.  Bins that are not presented will not be emptied.  Bins that are contaminated will not be emptied.

My bin was out, at the kerbside, and it was not contaminated.  Why wasn’t it collected?

• Please call 0800 389 0742 to report a bin that has not been emptied by 3pm the following working day.

I joined the scheme after it started.  How many collections will I get?

• You will receive a collection service from the date the bin is delivered until the next 28th February. Charges will not be adjusted.